← All case studies
Case studyTransport & mobility2025
Benn Shuttle — door-to-door shuttle bookings, replaced WhatsApp chaos
Benn Shuttle was running a growing shuttle service entirely on WhatsApp. We built a booking site and a back-office that schedules drivers and confirms passengers automatically.
- Client
- Benn Shuttle
- Shipped
- 2025
+155%
Daily bookings
−92%
Scheduling errors
−18 hrs/wk
Operator inbox hours
01The challenge
Bookings, payments and driver scheduling were all happening in a single WhatsApp inbox. Mistakes were inevitable and growth was capped at one person's attention span.
02Our approach
Public booking site (route, time, passengers, fare), automated WhatsApp confirmations to passengers and dispatches to drivers, dashboard for the operator with daily manifest and revenue.
03The outcome
Booking volume up, scheduling errors down. The operator stopped staffing the WhatsApp inbox overnight.
What we built
The features that made it work.
Daily bookings
+155%
01Scheduling errors
−92%
02Operator inbox hours
−18 hrs/wk
03
Building something like Benn Shuttle?
Tell us what you need. First call is free, written quote within 24 hours, no sales theatre.